Damage Survey Circle your answer 1 Here is how much I like freight damage: a. What’s freight damage? b. I don’t mind it too much c. I don’t like it d. I hate it e. I would swim thru a mile of shark infested horse crap just to kiss the tires on the truck driven by the guy who knows how to make damage go away 2 I am willing to invest this amount of time (one time investment) to make an all out effort to make a dent in damage and claims: (get it? Make a dent?) a. None b. One hour c. Two hours d. Five hours e. Ten hours f. Five hundred hours 3 Additionally, I am willing to invest this amount of time per week combating damage and claims: a. None b. One hour c. Two hours d. Five hundred hours 4 How much do you estimate freight damage costs this company per year? a. Nothing really cause it’s charged back to the driver b. Nothing really cause we got insurance c. About $1,000.00 d. About $5,000.00 e. About $25,000.00 f. About $75,000.00 g. About $225,000.00 h. About $375,000.00 i. Over a million dollars 5 Negotiating a damage claim with a customer is: (If you haven’t dealt with a customer over a damage claim issue, how hard do you PERCEIVE it to be?) a. Not a problem b. Like a thorn in my shoe c. As much fun as waiting in line at the Post Office d. About the same as giving birth e. The same as getting a car out of the pound f. Comparable to getting a car out of the pound after giving birth at the post office with a thorn in my eye